Processing Times
At Focu Luxe, we take pride in the meticulous craftsmanship of our luxury lifestyle products. All orders are processed within 3-5 business days. Please note that custom or personalized items may require additional processing time of up to 7 business days.
Domestic Shipping Options & Timeframes
We offer the following domestic shipping options:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Shipping costs are calculated at checkout based on the selected option and destination.
International Shipping
Focu Luxe proudly ships internationally. Delivery times vary by destination, typically ranging from 7-21 business days. Please note that customers are responsible for any customs duties or taxes incurred upon delivery.
Shipping Carriers
We partner with premium carriers to ensure your luxury products arrive safely and on time. Our primary shipping carriers include:
- FedEx
- UPS
- DHL
Tracking
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor your shipment’s progress on the carrier’s website.
Damaged / Lost Packages
If your package arrives damaged or is lost in transit, please contact our customer service team within 48 hours of delivery. We will assist you in filing a claim with the shipping carrier and ensure your satisfaction.
Free Shipping Threshold
Enjoy free standard shipping on all domestic orders over $150. This offer applies automatically at checkout.
Special Handling
Due to the delicate nature of our luxury products, all items are packaged with care using protective materials. For oversized or particularly fragile items, additional handling fees may apply, which will be communicated at checkout.